SHIPPING & RETURNS
SHIPPING
Each Daniela Hoyos piece is made to order and produced especially for you.
Orders are shipped from Colombia or Spain, depending on the piece, production process and final destination.
A flat shipping fee of €10 applies to all orders.
Please note that production time is separate from shipping time. Estimated production times are specified on each product page and begin once your order has been confirmed.
Once your order has been dispatched, you will receive a confirmation email with the relevant tracking information.
DUTIES & TAXES
International orders may be subject to import duties, customs fees or local taxes depending on the destination country.
These charges are determined and collected by the relevant local authorities and are not controlled by Daniela Hoyos. Any applicable duties or taxes are the responsibility of the recipient.
We recommend checking your country’s import regulations before placing an order if you require further information regarding potential charges.
RETURNS & EXCHANGES
Every Daniela Hoyos piece is made to order.
Our pieces are not produced as finished stock. Production begins specifically for each order, and certain pieces — including rings made to a selected size or designs created according to a client’s specifications — are made individually for their wearer.
For this reason, pieces made to your specifications or otherwise clearly personalised cannot be returned or exchanged for a change of mind, where permitted by applicable law.
We understand, however, that every situation is different. If you have any concerns about your order, please contact us. We prefer to review each case personally and will always aim to find an appropriate solution.
This policy does not affect any rights you may have under applicable consumer law.
SIZE ADJUSTMENTS
Please select your ring size carefully before placing your order.
If your ring requires a different size after production, contact us and we will assess whether an adjustment or remake is possible.
As the piece may need to be remade and shipped again, additional production and shipping costs may apply. We will always confirm these costs with you before proceeding.
DAMAGED OR INCORRECT ORDERS
Every piece is inspected before leaving our studio.
If your order arrives damaged, has a manufacturing issue, or is different from the piece you ordered, please contact us as soon as possible after receiving it, including your order number and photographs of the piece and packaging.
We will review the case individually and arrange the appropriate solution in accordance with applicable consumer law.
PERSONAL ASSISTANCE
Need help choosing a piece, finding your size or discussing a special request? Our studio is available to assist you personally.